![]() Wowing your customers creates deeper loyalty and delight and promotes meaningful usage for years to come. What seems insignificant and probably didn’t cost a lot to execute has had a meaningful impact on my perception of the business - and since I’ve stayed at this hotel many times, I’d say these small gestures have had a tremendous return on investment. It’s the small things, the minor details and almost invisible touches, that keep me coming back. I could probably find a cheaper hotel within a five-minute walk from the one I always stay in, so it’s not about price or convenience. I tested this theory, and every time they delivered. They also let me know that if I needed anything - phone charger, blow dryer, earplugs, toothpaste, Tylenol - all I had to do was reach out and they’d supply it for me. Ten minutes after I got to my room, guest services showed up at my door with some cookies and hot chocolate. ![]() My face was chapped, and my hands were raw as I checked in. The first time I stayed there, I arrived in the dead of winter. ![]() The way that I’m treated when I go there has always left an impression on me. ![]() ![]() It’s not fancy and the location isn’t great, but they know how to wow a customer. Every time I travel to Boston, I stay in the same hotel. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |